Household Energy Payment
Following the Government announcement that a £100 Household Energy Payment will be paid to households in Council Tax bands A to D from January 2027, please note:
- If you pay by direct debit and are in bands A to D, you don’t need to do anything – the rebate will be paid directly into your bank account
- If you sign up for a direct debit now, you will ensure that you will get a payment as soon as it is available. You can sign up here.
- If you don’t pay by direct debit, we will invite you to apply for the rebate directly - there is no need to contact us.
New automated voice, text and email messaging service for Council Tax
Pendle Borough Council uses a new automated contact service to help remind residents about outstanding Council Tax payments.
If a payment becomes overdue, you may receive an automated phone call, text message, or email providing a reminder and directing you to the quickest way to make your payment. These reminders are designed to help residents stay up to date with their Council Tax and avoid further recovery action.
The messages will include clear information about your account and how to pay, including options to pay online or contact the Council if you need support.
Changes to online Council Tax accounts
The way you access your online Council Tax account has changed. If you already have an online account, you will need to set it up again on My Account.
