Accessibility statement

The team behind this web site hope that whoever needs to use it, can do so easily. We have tried to make it as accessible as possible.

If you do have problems, or would like to make any suggestions to improve the site from an accessibility point of view, please get in touch with us. Talk to us about the problem and we will listen.


We have made every effort to ensure this web site is easily readable using 'plain English'. In addition, we have ensured that the design of this website is not an obstacle to its usability and readability.

Access Keys

Access keys are a navigation device enabling you to get around the main web site using your keyboard. They can be used to jump to different sections of content across the main site.

More in depth information about access keys can be found at W3C Accessibility Guidelines.

Available Access Keys

S - skip to content
1 - Homepage
2 - What's new
3 - Site map
4 - Search facility
5 - Frequently asked questions
6 - A to Z of services
7 - Complaints procedure (Contacting the Council page)
8 - Disclaimer
9 - Feedback facility
0 - Access key details (this page)

How to use Access Keys

Microsoft Windows

Press the 'Alt' key in combination with the access key to highlight a link on the page, then press 'Enter'.

Internet Explorer 5, 6, 7 and 8

Hold down the 'Alt' key, press the Access key, release both keys then press 'Enter'.

Firefox, Mozilla 2 +

Hold down the 'Alt' & 'Shift' key and press the Access key.


Hold down the 'Shift' key and press 'Escape', release both keys, then press the Access key.

Apple Mac

Firefox, Mozilla

Hold down the 'ctrl' key and press the Access key.

Safari and Omniweb

Hold down the 'ctrl' key and the Access key.