Key performance indicators

Percentage of environmental health service requests responded to on target

Our Environmental Health Team works towards protecting and improving the health, safety and environment for residents, workers and visitors to Pendle. In doing this they deal with a variety of requests for their services on a daily basis. Each case is assessed and prioritised in relation to the impact on public health. 

We use this indicator to monitor the level of customer service the department is providing in terms of how efficiently we are responding to these service requests.