Key Performance Information

Missed waste collections response time

When looking at this information please be aware that:

  • The green column represents the total number of missed waste collections not completed within  1 working day for the year-to-date (i.e. the number for each quarter added together),
  • The blue line represents the historical data for the year-to-date (i.e. how many collections in total from the start of the year until the end of that specific quarter had not been completed within 1 working day)

This indicator provides us with information on how we respond to customer requests for service/complaints. Reports of missed collections quickly identify an issue with a collection team, individual or scheme allowing us to take corrective action.

A 'missed collection' is a scheduled collection which has not been completed without just reason. For example, the waste bin could not be accessed due to a locked gate; the wrong type of waste has been placed in the bin; etc.