This form is for making an official complaint to the Council. You can make a complaint if you think that we have failed:

  • to be courteous in our standard of work
  • to be courteous in our administration procedures
  • to adhere to rules and regulations
  • to provide you with the correct information
  • to treat you fairly
  • to provide a service

You cannot use this form to make requests for services or information (to report a missed bin, for example). You cannot use this form to make an objection (to object to a planning application, for example).

You can read our Customer Complaints Policy to find out how we will handle your complaint.


For security reasons, the form times out after 15 minutes of inactivity. We recommend that you either:

  • Register with the website and then sign in to complete the form. Your answers will be saved as you go
  • Type your comments out in a word processing application first, and then copy and paste them in to the comments section