Missed bin collection
It's very hard for us to miss a bin when it's in the right place at the right time.
If we've not collected your bin, check the following reasons:
Have you got the collection date right?
Check your bin collection day to make sure you've put your bin out on the right day.
Did you put your bin out at the right time?
Your bin must be out by 7.30am on collection day. You can put it out the night before if it is easier, but not until 6pm at the earliest.
Is there a sticker on your bin?
If there is, you've put items in your bin that shouldn't be there. We call this contamination. You need to remove the items that shouldn't be there, and put your bin out again for collection on the next bin collection day.
If you leave your bin out, but don't remove the contamination, we will take your bin away. You might have to pay to get a new bin.
Was your bin in the right place?
Did you put your bin in the right place? For most properties, the collection point for your bins is at the kerbside. Some properties will have communal collection points, for example, flats, cul-de-sacs, back to back terraces or town houses. If you don't know where your collection point is, check with your neighbours first.
If your road or backstreet was obstructed, our bin wagons might not have been able to get to your bin. If this happens, we'll put information on our service disruptions page.
If the weather has been bad, we might not have been able to collect your waste and recycling. Check our service disruptions page - in severe weather, we'll keep it up to date with information about streets we have missed.
Bin too heavy or overfilled
We won't empty your bin if you have overfilled it or if it is too heavy. Heavy bins can injure our crew, or damage our vehicles. You need to remove any heavy items from your bin so that we can empty it on your next scheduled collection day.
Items were stuck inside the bin
For health and safety reason, crews are not allowed to manually remove any items that are stuck in your bin. You need to loosen or remove any items that are wedged or frozen in your bin so that we can empty it on your next collection day.
If none of these reasons apply, then your bin may have been missed in error. Please complete the missed bin form.