Community Trigger

Reviewing anti-social behaviour

If you're a victim of anti-social behaviour, you can use the Community Trigger to request a review of your case if:

  • you have made 3 or more complaints in the last 6 months about the same problem, or
  • you have reported 1 incident motivated by hate in the last 6 months

These criteria help us to identify the more complex cases of anti-social behaviour, so that they may be reviewed. If you haven't done already, you can report anti-social behaviour here

The council, police, local health teams and registered providers of social housing have a duty to review how your case has been dealt with if you are not happy with the outcome.

You don't have to be the victim to use the Community Trigger. As long as you have given permission, it can be used by any person acting on your behalf - a family member, friend, carer, councillor, MP or other professional person.

How do I use the Community Trigger?

Fill in the Community Trigger form

You will need to provide:

  • details of each time you've complained
  • details of who you've complained to (name, organisation and/or Incident Reference Number)
  • information about the anti-social behaviour itself

If you need help with any of this, just email or telephone 07969 885265.

What happens next?

Our community protection co-ordinator will contact you to arrange to meet you and discuss your concerns. This will include any support and security needs. We will ask if you want to be at the review of your case, or if you would like to make an impact statement about how the case has affected you.

Our co-ordinator will ask all the agencies involved to provide details of your complaints, and the actions they have considered and taken. This can take up to 10 working days.

We will let you know whether you meet the criteria or not. If you do, then all relevant partner agencies will meet to review your case. Agencies will:

  • share information related to your case
  • review what you discussed with the community protection co-ordinator
  • review any action taken, and
  • decide if additional actions are possible.

The Outcome

Once a review has taken place, we will let you know the outcome. If further actions are necessary, we'll discuss an action plan and timescales with you. This can take up to 10 working days after your case review has taken place.

If you're not happy with the outcome of the review, you can request a second stage review of your case. This will be carried out by our head of Community Safety. You'll be contacted within 10 working days with the outcome of the second stage review. The second stage review may involve referring your case to the Pendle Community Safety Partnership or the Office of the Police and Crime Commissioner.

What if I don't meet the criteria?

If you do not meet the criteria for Community Trigger, our community protection co-ordinator will look at your case and contact you anyway.

Our performance

Between April 2019 and March 2020, we did not receive any applications to activate the Community Trigger.

Between April 2018 and March 2019, we did not receive any applications to activate the Community Trigger.

Between April 2017 and March 2018, we received 3 applications. None of the 3 were qualifying complaints. Two were anonymous and there was no way of contacting the applicant. The third was outside the qualifying time period.

Between April 2016 and March 2017, we did not receive any applications to activate the Community Trigger. 

Between October 2014 and March 2016, we received 1 application. You can read the outcome of this Community Trigger application.

Community Trigger

Tel: 01282 661280