Community Trigger

Reviewing anti-social behaviour

If you're a victim of anti-social behaviour, you can use the Community Trigger to request a review of your case if:

  • You have made 3 or more complaints in the last 6 months about the same problem
  • 5 people have complained about the same or similar incidents in the last 6 months
  • You have reported 1 incident motivated by hate in the last 6 months

These criteria help us to identify the more complex cases of anti-social behaviour, so that they may be reviewed. If you haven't done already, you can report anti-social behaviour here

Any of the agencies involved in your case - such as the council, police, local health teams and registered providers of social care - have a duty to review how they have dealt with your case if you are not happy with the outcome.

You don't have to be the victim to use the Community Trigger. As long as you have given permission, it can be used by any person acting on your behalf - a family member, friend, carer, councillor, MP or other professional person.

How do I use the Community Trigger?

Fill in the Community Trigger form

You will need to provide:

  • details of each time you've complained
  • details of who you've complained to (name, organisation and/or Incident Reference Number)
  • information about the anti-social behaviour itself

What happens next?

Our anti-social behaviour co-ordinator will ask all the agencies involved to provide details of your complaints, and the actions they have considered and taken. This can take up to 10 working days.

We will let you know whether you meet the criteria or not. If you do, then all relevant partner agencies will meet to review your case. Agencies will share information related to your case, review any action taken, and decide if additional actions are possible.

The Outcome

Once a review has taken place, we will let you know the outcome. If further actions are necessary, we'll discuss an action plan and timescales with you. This can take up to 10 working days after your case review has taken place.

If you're not happy with the outcome of the review, you can request a second stage review of your case. This will be carried out by our head of Community Safety. You'll be contacted within 10 working days with the outcome of the second stage review.

What if I don't meet the criteria?

If you do not meet the criteria for Community Trigger, our anti-social behaviour co-ordinator will look at your case and contact you.

Our performance

Between April 2016 and March 2017, we did not receive any applications to activate the Community Trigger. 

Between October 2014 and March 2016, we received one application. You can read the outcome of this Community Trigger application.