There is an administration charge for this service. The charge is £24.90 for every form completed.

Fill this form in to:

  • order a new bin
  • order an extra recycling bin:
  1. brown – for glass, plastic and cans
  2. blue – for paper and card
  • swap a bin for a larger or smaller size
  • replace a damaged bin which you can no longer use
  • replace a bin that has been lost or stolen
  • ask us to remove a bin you do not want any more
  • ask for an extra grey bin

Used bins

Your replacement bin might be a refurbished one, but it will be in good condition.

Damaged bins

You are responsible if your bin is lost or damaged, except when any damage was caused by us or our machinery.


You are responsible for making sure we can access your property to deliver the bin, for example, leaving gates unlocked or making sure dogs are kept indoors.


If your bin just needs new wheels or a new lid, we will repair it for you rather than replace the whole bin. The cost for this is the same.

Read the bin delivery conditions of service