Performance indicator reports

We use performance indicators (PIs) to keep track of how we're doing, these are ways that we try to measure the quality of our service.

Please note that we measure our annual performance beginning in April and ending in March, not from January to December. We divide the results into quarters, which are three month periods. The four quarters of the year are April - June, July - September, October - December and January - March.

Alternatively, copies of our past Performance Indicator Reports, which we compile every three months, can be found below:

Performance Indicator Reports 2016/17

Performance Indicator Reports for previous years