Landlords - online services

If you have tenants whose Housing Benefit is paid directly to you, and you want to check your account, you need to log on to the Landlords' Portal 

You can:

  • access your account 24 hours a day
  • check payments received for each of your tenants
  • download details of payments to a spreadsheet
  • look at individual cases to check:
    • the amount of entitlement
    • amount and date of next payment
    • amount of any overpayment that has been taken back
  • report a change in your tenants' circumstances

This service replaces any information we currently send as either letters or emails. We no longer send out any information about your payments. 

Help to use the portal

We have made a guide to using the Landlords' Portal which you can download.

How to access the portal

If you would like to access the Landlords’ Portal and we don’t have your details, email us at with the information below:

  • your name
  • your landlord company name (if different)
  • your landlord reference number
  • your email address
  • a contact phone number