The community alarm service is a 24 hour 365 day monitoring service that gives you the freedom to live your life independently knowing that you can obtain assistance when you need it.
The service is available to anyone who feels at risk in their own home because of age, disability, isolation, illness or vulnerability.
It works via a special alarm unit connected to the telephone line. The alarm unit has a built in button, which you press to get help. It can also be activated by a remote pendant which you wear around your neck or on a wrist band. The range of the pendant allows use around the house and garden.
If you need help, you just press the built in alarm button on the unit or the remote pendant. This sends a signal to the alarm centre, where specialist equipment automatically tells staff who the call is coming from.
Your alarm call will be answered by a highly trained operator who will be able to speak to you without you having to lift the telephone receiver. In an emergency, the alarm operator can get in touch with one of your emergency contacts, and any of the emergency services. We'll keep you informed of any action we are taking.
Don't worry if you press the alarm by accident. The operator will check that you are ok. Once they are happy that you are, they will end the call.
The Community Alarm Service can be adapted to meet many needs. Victims of crime or those who fear burglary can feel reassured that assistance is available at the press of a button. Fixed alarm buttons can be installed at entrance doors giving clients the opportunity to call for assistance should there be an unwelcome visitor.
The Careline/Telecare service is managed by Together Housing - you can email them at firstname.lastname@example.org.