Contacting us

These are the best ways to get in touch:

Telephone: 01282 661661

Telephone lines are open from 8.45am to 4pm.

If you have an emergency, ring our out of hours number:

Out of hours emergencies: 01282 661999

Office locations and opening hours


  • Number One Market Street, Market Street, Nelson, BB9 7LJ

Advisory counter opening hours 

  • 8.30am to 5pm Monday to Friday

The payments counter at Number One Market Street, Colne Town Hall and Barnoldswick Council shop are all now closed.

For further information on payment options and help available, visit our ways to pay page.

Car parking

If you're visiting us, here are details of our car parks.