Contacting us

Online: For service requests, search for an online form. For general comments, complete our feedback form. To make a complaint, fill in our complaints form. For Freedom of Information, Data Protection and Open Data requests, see our Privacy page.

Telephone: 01282 661661

Out of hours emergencies: 01282 661999

Office locations and opening hours

Christmas opening hours for telephones and reception

We close on Friday 21 December at 4pm and reopen as normal on Thursday 27 December

We close again on Friday 28 December at 4pm and reopen as normal on Wednesday 2 January


  • Number One Market Street, Market Street, Nelson, BB9 7LJ

Advisory counter opening hours 

  • 08.45 - 16:00 - Monday - Friday

The payments counter at Number One Market Street, Colne Town Hall and Barnoldswick Council shop are all now closed.

For further information on payment options and help available, visit our ways to pay page.

Car parking

If you're visiting us, here are details of our car parks.