Contacting us

These are the best ways to get in touch:


Telephone: 01282 661661

Telephone lines are open from 8.45am to 4pm.

If you have an emergency, ring our out of hours number: Out of hours emergencies: 01282 661999

Pendle’s Virtual Assistant

We have telephone software to help customers and reduce waiting times. This software uses voice technology known as a Voice Bot.

Our Virtual Assistant listens to your question and attempts to answer it. It will also tell you when you can access this information on our website.

If you still need to speak to a customer services advisor, you can choose that option.

You have the option to use our Virtual Assistant if you are in a queue when the call line is about to close.

Office locations and opening hours

Number One Market Street, Market Street, Nelson, BB9 7LJ

  • 8.45am - 5.00pm Monday to Thursday
  • 8.45am - 4.45pm Friday

My Account

Sign up to a Pendle My Account to access your Council Tax, Benefits and Business Rates information. My Account also gives you direct access to services and requests.

Car parking

See details of our car parks.