Contacting us

Due to staff shortages during the coronavirus emergency we’re not able to provide a full service through our Contact Centre.

These are the best ways to get in touch:

  • For service requests, search for an online form
  • For general comments, complete our feedback form
  • To make a complaint, fill in our complaints form
  • For feedback on a specific bit of the website, fill in the box that's at the bottom of every page, titled Was this information helpful? If you want us to get back to you, make sure you include contact details in your feedback.
  • For Freedom of Information, Data Protection and Open Data requests, see our Privacy page

Telephone: 01282 661661

Out of hours emergencies: 01282 661999

Contact Centre opening hours are currently 10am to 4pm

Office locations and opening hours

Nelson

  • Number One Market Street, Market Street, Nelson, BB9 7LJ

Advisory counter opening hours 

  • The advisory counter is currently closed due to the coronavirus pandemic

The payments counter at Number One Market Street, Colne Town Hall and Barnoldswick Council shop are all now closed.

For further information on payment options and help available, visit our ways to pay page.

Car parking

If you're visiting us, here are details of our car parks.