Performance indicator reports
We use performance indicators (PIs) to keep track of how we're doing, and to measure the quality of our service.
We measure our annual performance from April to March, not from January to December. We divide the results into quarters, which are three month periods. The four quarters of the year are April - June, July - September, October - December and January - March.
Alternatively, copies of our past Performance Indicator Reports, which we compile every three months, can be found below: