Anti-social behaviour

Making a complaint about anti-social behaviour

When making a complaint we will:

  • Make it easy as possible for you to make your complaint,
  • Take every complaint seriously; listen to what you say and make notes for future use,
  • Ask you about your support and protection needs at this stage,
  • Let you know how your complaint will be dealt with,
  • Let you know who will be dealing with your complaint (we will use the term "case manager" here, although different organisations will use different names and job titles), which organisation is leading an investigation into it and how to contact them,
  • Arrange for you to have a more detailed meeting with your case manager within a reasonable period depending on the nature of the anti social behaviour (this may be within 24 hours for the most difficult cases and should be no more than 5 days in any case, unless you request it),
  • Use a multi agency problem solving approach for complex and persistent cases

If you are a victim we will:

  • Arrange to meet with you at a place where you will feel most comfortable and able to talk,
  • Assess your support and protection needs during the first formal meeting with you,
  • Discuss with you whether to involve Pendle's Victim Champion or a Victim Support trained officer from another support agency of your choice,
  • Discuss with you how often you want the case manager to contact you while the case is being investigated,
  • Keep in touch in a way that best suits you: telephone, email, visit, letter or through a third party,
  • Let you know if there is an emergency out of hours number to contact,
  • Discuss with you possible security measures for your home