New Council Tax text and email messaging service
About the Council Tax text and email messaging service
We are using a messaging service to contact our customers.
If your Council Tax account falls into arrears we may contact you using a text message and/or email reminder before taking further recovery action.
This service can prevent statutory recovery notices being issued and may help you avoid paying expensive costs.
Whilst this service is offered to prevent customers from falling further into arrears, it should not be relied upon.
It is your responsibility to maintain the instalments due on your account in line with your bill. Failure to do so may result in recovery action being taken.
How will the Council Tax team contact customers?
We may contact you using one or more of the following:
- text message and verification screen
I have been contacted - how do I know if this is genuine or not?
The text message will provide a link that takes you to the verification screen:
Text message example:
Email wording example:
Dear Mr Jones
Council Tax reference number: 1234567
You currently have £0000 outstanding on your Council Tax account which could be subject to recovery action if you ignore this email. It is important that you act now and make a payment today to bring your account up to date.
You can pay online by clicking here: https://www.pendle.gov.uk/pay — payment can be made by debit or credit card.
Alternatively, you can call our automated payment line on 01282 661661.
To make sure you don’t miss payments in the future, why not set up a direct debit by going online: https://www.pendle.gov.uk/council-tax-account
You can find out about debt advice on our website:
https://www.pendle.gov.uk/debtadvice
Please ignore this message if you have paid this balance within the last 72 hours.
Sincerely,
Pendle Borough Council