This page is about disruptions to our services because of coronavirus. For more general information, visit the Coronavirus Homepage, which includes information about current restrictions in Pendle

Vulnerable people in our community can access practical help and support using our Pendle Community Support Hub.

Disruptions to bin collections because of the weather

If the weather has been bad, we might not be able to collect your waste and recycling. If this happens, please leave your bin out. We know which streets we have missed, and we will come back to collect it.

Contacting us

These are the best ways to get in touch:

• For service requests, search for an online form
• For general comments, complete our feedback form
• To make a complaint, fill in our complaints form
• For feedback on a specific bit of the website, fill in the box that's at the bottom of every page, titled Was this information helpful? If you want us to get back to you, make sure you include contact details in your feedback

Contact Centre

Telephone: 01282 661661

Telephone lines are open from 8.45am to 4pm. If you have an emergency, ring our out of hours number:

Out of hours emergencies: 01282 661999

Barley Car Park and Sculpture Trail

The Sculpture Trail is closed to visitors for the time being. Please try to stay away from the more popular tourist destinations when trying to get some fresh air and exercise.

Bereavement Services

Our Bereavement Services team are wearing additional Personal Protective Clothing (PPE) for all burials.

For any coronavirus burials, our staff will wear full disposable suits.

Building Control

We are continuing with a building control service and are processing new applications. Staff are working from home, as advised by Government, and so cannot deal with any correspondence which is in paper form. All contact with us must be in an electronic format or it will not be dealt with. You can email us at: building.control@pendle.gov.uk

We will still carry out necessary site inspections. These will be unaccompanied - our staff will not meet anyone on site. Please contact us in the normal way to arrange a site visit.

Any payments must be online as we cannot process cheques.

Council buildings

Please try not to come into Council buildings unless it is essential. You can access a lot of our services online or contact us in other ways.

Council meetings

Council meetings are being held remotely, but you can still take part. Read our page about Council meetings during Coronavirus.

Elections 

The local and Police and Crime Commissioner elections have been postponed until May 2021.

Licensing and Taxi Licensing

We are continuing with our licensing service but staff are working remotely. You need to send any information to us, including application forms, electronically.

• You can download licensing forms here
• You can make licensing payments online here 
• You can email us on licensing@pendle.gov.uk

We will not be able to process correspondence made on paper until further notice.

We will accept photocopies or photographs of DBS checks during the coronavirus outbreak for all licensing services.

For Taxi Licensing we will continue to provide as much of the service as possible. However, some things have to be done differently.

Read the guidance on changes to the taxi licensing system

Planning Applications

Staff are now working from home but the service is continuing. We cannot deal with information supplied in a paper format. All correspondence with us now should be in an electronic format. You can email us at planning@pendle.gov.uk 

Comments on applications can be made using our online planning portal or via email at planning@pendle.gov.uk

For minor planning applications, site notices will be put up but we will not be writing directly to neighbours until further notice.

We will do site visits as long as they do not involve entering buildings. To remove the risk of cross contamination, staff will not meet anyone on site.

You must make payments online as we cannot process cheques.

Refuse and recycling

Visit our webpage for the latest information about refuse and recycling during the coronavirus pandemic.

Pest Control

We are offering a limited service, for treatments 8th we will be able to offer treatments that do not require the officers to enter resident’s homes.  This means,  for example,  that we will be able to visit to treat wasps’ nests and rodents in gardens, open spaces and out buildings.

If you would like to arrange for us to visit please contact us by telephone on 01282 661604 or by emailing julie.hannum@pendle.gov.uk.

Visit the Coronavirus homepage for more help and advice