Performance management

Performance measurement is an important part of local authority management. The information influences local and national decisions, including setting budgets.

How do we measure our performance?

This is done in a number of ways:

• Our Corporate Plan 
• Individual Service Plans
• Performance indicators
• Single Data List

Our performance management arrangements have evolved over recent years with the continued development of our performance management system Pentana and the introduction of Performance Clinics,.

All our action plans/strategies contain challenging targets and performance indicators so we can measure progress. This helps us work towards continuous service improvement.

Our vision is:

• Pendle: A richly characterful place with ambition, opportunities and strong connections.
• Pendle Borough Council: Working to deliver an approachable, responsive and efficient Council that aims to foster happy communities thriving in an economically ambitious and sustainable way.

Our aim is to continually improve. This means we will continue to deliver the high quality services that citizens deserve.

To achieve this, we have to make sure our performance is up to the mark. We have plans and strategies in place which help us to meet our corporate priorities. They contain many tasks and targets which, when completed effectively, will drive our success. If we fail to achieve something we've set out to do, then we tackle it. We call this performance management.

Performance management works in a structure which we call the Performance Management Framework (PMF).