COVID-19 Support for individuals

Test, Track and Trace

Test, Track and Trace helps to reduce the spread of COVID-19. It works by getting in touch with people who’ve been in close contact with someone who has tested positive for the coronavirus.

If you have one or more of these symptoms of coronavirus:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • A loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Then you must:

If you test positive, you will be contacted by NHS Test and Trace who will help you identify who you have been in contact with and will gather their contact details. You must then isolate yourself for 10 days.

The GOV.UK website has advice on how to self isolate and how to protect yourself and others.

How does Track and Trace work?

The NHS Test and Trace service contact anyone who tests positive for the virus within 24 hours by text, an email alert or a call.

People who test positive will be asked to share information about their recent interactions. This includes people you live with and other people with whom you have been in direct contact with, or within 2 metres of for more than 15 minutes.

People who’ve tested positive will be given instructions on how to share details of people they’ve been in close, recent contact with and places they have visited.

They will be asked to provide this information online via a secure website or over the phone with a NHS contact tracer.

Anyone identified to have been in close contact with someone who has tested positive for the coronavirus will be alerted by the NHS Test and Trace service via text or email.

They will then need to log on to the NHS Test and Trace website.

Or if this isn’t possible, a trained call handler will contact the identified person about what they need to do.

Any contacts believed to be at risk of catching the virus will be instructed by the NHS to go into isolation for 10 days, whether they are sick or not.

Pendle Contact Tracing

If the NHS Test and Trace service are unable to contact you within 24 hours, your case will be passed to Pendle Council’s Contact Tracing team. 

  • We will ask you where you've been recently and who you've been in close contact with
  • This will help the NHS contact anyone who may have caught the virus from you
  • The service will be active 7 days a week

How will Pendle Council’s Contact Tracing contact me?

  • When your case is passed to Pendle, we will contact you by text message and letter and email
  • A Contact Tracer will then ring and text you
  • We will contact children under 18 by phone where possible and ask for their parent or guardian's permission to continue the call

What will you ask me?

We will ask:

  • about your health and if you need any support
  • if you live with other people
  • about any places you've been recently, such as a workplace or school
  • for names and contact details of any people you have been in contact with

What won't you ask me?

We will not ask

  • for bank details or payments
  • for details of any other accounts, such as social media
  • you to set up a password or PIN number over the phone
  • you to call a premium rate number, such as those starting 09 or 087

If you want to check if the phone call you have received is genuine, you can call us on 01282 661053 or email

How will you use my information?

All the information you provide to Pendle Council’s Contact Tracing service will be passed back to the NHS

What support is available to me?

The Pendle Community Support Hub is available to anyone in the borough who needs help and support. You can contact them on 01282 661743