Energy Bills - £150 Council Tax Rebate

Update about Council Tax Rebate Payments - 25 May

All customers who signed up to Direct Debit and made a payment on the instalment dates of either the 1, 20 or 30 April, or 1 May should have received their rebate. If this applies to you, and you haven't had your payment, please call our Contact Centre on 01282 661661. 

If your instalment was after 1 May, you should get your payment during week commencing 30 May.

Customers who don't pay by Direct Debit - update 25 May

We're really sorry, but there has been an issue with the payment software, and this has delayed some payments. Whilst we wait for the software providers to fix the issue, we have developed a work around so that we can get payments to you. 

Payments should now start to be made week commencing 6 June.

If we didn't have your bank details, we wrote to you at the beginning of May to ask you to supply them using our secure portal. Don't worry if you haven't had your letter or if you have misplaced it.

We are sending out reminder letters and emails week commencing 30 May. They will have all the information you need in them, so it's important that you keep your letter or email when it arrives.

If you haven't received your email or letter by the middle of June, please call our Contact Centre on 01282 661661.

There is a link straight to the portal in your letter or email. Please make sure you check the address carefully when you are typing it in. Some customers have been missing part of the address off, and are then being directed to this page instead of the portal.

We will not ask for your bank details by phone or text message – please stay alert and do not give out your bank details to anyone who contacts you this way.

Payments will only be made to bank accounts that have a name and address that match the name and address on the Council Tax account. If the names and addresses do not match, then the £150 will be applied as a credit to the Council Tax account. 

Will this payment affect my Benefit claim?

The Rebate payment has no impact on any benefit calculations, and you don't need to declare it on any benefit claims you are making.

Who can get the Utility Energy rebate?

The Government have announced a £150 Utility Energy Rebate for qualifying households in Council Tax bands A to D. This is to help with the rising costs of your energy bills. The rebate will be £150 per household, regardless of the number of occupants or council tax payers named on the bill. It does not need to be repaid.

To qualify for the Rebate, the property  occupied must meet these conditions, on 1 April 2022:

  • It is valued in Council Tax bands A to D. Your Council Tax band is listed on your latest Council Tax bill. You can also check your property band on the GOV.UK website (external link)
  • It is occupied as someone’s only or main home
  • It is a chargeable dwelling, or in one of the following exemption classes: 
    • N (occupied only by full-time students), where the students are liable for payment of council tax
    • S (occupied only by persons under the age of 18)
    • U (occupied only by persons with a severe mental impairment)
    • or W (an annex to a property occupied by the dependant relative of the person living in the main property) 

Where the liable Council Tax payer does not live in the property, they will not be eligible. This means that if you are a tenant of a property where the landlord is liable for the Council Tax bill, then a Council Tax rebate will not be paid. However, you may be eligible for a discretionary payment if you pay energy bills directly and your circumstances meet the criteria for the discretionary scheme.

What about second homes and empty properties?

Second homes and empty properties are not eligible for the payment. 

How payments will be made

People who pay by Direct Debit

If you pay your Council Tax by Direct Debit, we will already have your bank details. If the name of the bank account held matches the name on the council tax bill, then payments will be made from early May.

The payment will be made directly in to the same bank account your Council Tax Direct Debit payment is taken from. The payment will be clearly marked as an Energy Rebate on your bank statement.

People who don't pay by Direct Debit

If you don't pay your Council Tax by Direct Debit, we will contact you by letter or email and ask you to provide your bank details. This will be done through a secure online application process. This is the only way we will contact you about your rebate. If you are asked for your details in any other way, please do not give them out.

If you fail the verification process, then a credit of £150 will be added to your Council Tax account.

Please try not to contact us

It's really important that you try your very best not to contact us to chase your payment. Extra contact just slows us down and means it takes us longer to process the payments. This page will be updated with all the information we have, as soon as we have it. 

Does this mean I don’t have to pay my Council Tax bill?

No. You still have to pay your Council Tax bill as per the amounts and dates shown on your bill. If you are struggling to pay, contact us

Where can I find out more information?

There is more information about the £150 Utility Energy Rebate, and other ways the government is helping with rising energy costs, on the GOV.UK website.

We will also update this webpage with the latest information

I’m not in a band A to D, but I still need help

The government is going to provide funding for us to operate an Energy Rebate Discretionary Fund. This will be for households in need who are not eligible for a Council Tax Rebate. This could include, for example, people on low incomes who live in properties valued in bands E to H. We are developing our discretionary policy, and we will publish this alongside details of how to apply once it has been confirmed.