A to Z of services
Complaints - procedure: Outline
Sometimes things go wrong - and it helps us to know about it. We welcome the chance to put things right as soon as we can. We are also keen for comments and suggestions for improving our services. The Council has a formal complaints system that will operate after you have asked the Council to remedy a problem and you are not satisfied with the way the Council dealt with it.
Tel - 0845 602 1983
Website- www.lgo.org.uk
Email - advice@lgo.org.uk
Fax - 024 7682 0001
Text - "call back" 9762 480 4323
Online services:
- complete the electronic Corporate Complaint form.
- download a pdf version of our Corporate Complaint Form
If you are not satisfied with the Council's response to your complaint you may complain to the Local Government Ombudsman. The contact details are:
Address - PO Box 4471, Coventry, CV4 0EHTel - 0845 602 1983
Website- www.lgo.org.uk
Email - advice@lgo.org.uk
Fax - 024 7682 0001
Text - "call back" 9762 480 4323
Accessibility
A complaint form is available from all Town Halls in Pendle.Availability
This service is available Monday - Friday 8.30am to 5.00pm.Contact: Complaints Office
Department: Democratic and Legal
Email: complaints@pendle.gov.uk
Telephone: 01282 661661
Fax: 01282 661630
Town Hall, Market Street, Nelson, Lancashire, BB9 7LGPID No: 353
