A-Z of Council Services

• Complaints or Comments

Sometimes things go wrong - and it helps us to know about it. We welcome the chance to put things right as soon as we can. We are also keen for comments and suggestions for improving our services. The Council has a formal complaints system that will operate after you have asked the Council to remedy a problem and you are not satisfied with the way the Council dealt with it.

Online services:

• complete ther electronic Corporate Complaint form.
  
• download a pdf version of our Corporate Complaint Form
  

Alternatively you can send your complaint to:
Stephen Barnes, Chief Executive, Pendle Borough Council, Town Hall, Market Street, Nelson BB9 7LG.

If you are still not satisfied with the action the council takes, you can
send a written complaint to the Local Government Ombudsman www.lgo.org.uk or ask a councillor to do so on your behalf.

Email: complaints@pendle.gov.uk

Telephone: 01282 661661

Fax: 01282 661630

Address: Town Hall, Market Street, Nelson, Lancashire, BB9 7LG

A complaint form is available from all Town Halls in Pendle.

This service is available Monday - Friday 8.30am to 5.00pm.

• How do I complain?

• Comments and complaints
• Complaint monitoring to improve your services