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Pendle residents are encouraged to save time, do it online

Published: Friday, 6th May 2016

Pendle Council has launched a new service which means residents can access their council tax account online.

The service, which encourages council tax payers to save time, do it online, is now available on the Council’s website – www.pendle.gov.uk/counciltaxonline 

Latest council tax bills have a unique code called an online key which can be found at the top right hand corner of each bill.  

It’s this code which gives residents access to their online council tax account.

Using the online service residents can: 

•             check how much they owe
•             make payments
•             let us know if they’ve moved
•             apply for a single person discount

•             set up to pay by Direct Debit.

The new service is free, fast, reliable and secure and means they no longer have to call or visit the Council.

And it will ultimately save paper so it’s better for the environment and the cost per transaction is less for the Council so it will help to save money.

Councillor Mohammed Iqbal is championing the new service.

He said: “We’re listening to residents about how they want to interact with us and more and more people want to access our services this way.

“A fantastic number of residents registered their interest with us so that we could let them know as soon as the service became available.

“And they were given an opportunity to use it ahead of it officially going live this week.

“Feedback shows that they’ve found it simple to use and we hope that everyone who can access our website will manage their council tax account this way.”

The website includes lots of help and advice including frequently asked questions and specific guides to take people through the process.

Councillor Iqbal stressed: “If you register for e-billing and you are jointly liable with another person for council tax, you need to ask the other person to register for e-billing too.

“You could be joint owners or joint tenants of a property, husband and wife, or a couple living as husband and wife.

“If you don’t both register for e-billing, we’ll need to continue to send a paper bill through the post.”