Comments and complaints
How to give your views about the Council's services.
Making a Complaint
This explains what you can do if you think that we have failed:
- to provide a service
- to be courteous
- in our standard of work
- in our administration procedures
- to adhere to rule and regulations
- to provide you with the correct information
- to treat you fairly
What should I do if I am unhappy with one of your services?
In most cases we would expect to be able to sort out a problem or complaint quickly. If you have a problem with a service you should first of all contact the service area that deals with the service as it may be possible for an officer to deal with your complaint there and then or to arrange action to resolve the problem.
What should I do if I am still unhappy?
If your problem has not been resolved or you are unhappy with something that the Council has done or failed to do, you should write to the relevant manager and tell him or her about the problem.
- View our Customer Services Standards
- Read our Customer Complaints Policy
- Make a complaint about a Council Service
The Standards Board For England
The Standards Board for England provides an independent, national overview of how local authorities promote and improve the ethical behaviour of their members.
Local Government Ombudsman
The Local Government Ombudsman looks at complaints about councils and some other authorities, including education admissions appeal panels. It is a free service and operates independently.
