Garden waste subscription service - your questions answered
How much does it cost?
The subscription charge is £30 per bin per year, payable in advance. This is a non-refundable fixed cost for the period 1st July 2017 to 30th June 2018. Each bin is one subscription, so if you wish to have more than one bin emptied, you will have to pay additional subscriptions.
How do I pay?
Pay online with a debit or credit card*
Go to the Garden Waste Subscription payments page anytime to subscribe.
*There is a 1.5% handling fee if you pay by credit card (45p per subscription). Debit cards are free.
When you pay, you must quote your garden waste reference number. You can look up your Garden Waste Reference Number here. This identifies your property.
Are there any concessions?
No, the charge of £30 for a single bin applies to all households, regardless of personal circumstances.
Are you allowed to charge for this service?
Yes, the Controlled Waste Regulations 2012 allow us to make a charge. With increasing costs and a reducing Central Government Grant to maintain our services, Pendle Council has taken the difficult decision to introduce a charge for this service.
Will you charge for grey bins and recycling in future?
No, the current legislation states that we cannot charge for the waste we collect in grey and brown bins or through our paper/card scheme.
What if I don't want to pay?
The service is entirely optional. If you do not join the scheme, the Council will not collect your garden waste if it is left out for collection. There are alternative ways to compost your garden waste such as home composting or by taking it to a Household Waste Recycling Centre.
How many collections will I receive?
Collections of garden waste will remain on a fortnightly basis, with a shutdown period of two weeks over Christmas and New Year. That means if you put your bin out every collection period, you will receive 25 collections per year.
If I register for the scheme half way through the year, do I get a discount?
No, the price is £30 per bin for the year (1st July 2017 - 30 June 2018) regardless of when you join the scheme.
Will my collection day change?
No, there are no plans to change current collection days.
Will my time of collection change?
We always ask that you put out your bins by 7.30am on collection day as collection times may vary due to vehicle breakdowns, weather conditions etc. You may put your bins out after 6pm the evening before collection day if this is more convenient.
If I don't want to sign up and pay, how can I dispose of my garden waste?
If you choose not to subscribe to the scheme, your garden waste will not be collected and you will need to make your own alternative disposal arrangements.
Garden waste can be taken to any of the Household Waste Recycling Centres or you may wish to consider home composting.
How will the waste collectors know I have subscribed to the new service?
You will receive an identification sticker (for each subscription) from us when you have made your payment. This should be stuck onto your bin as confirmation as soon as you receive it. We also have an electronic record of your subscription in case your sticker gets damaged, or your bin is lost/stolen.
I’ve not received my bin sticker yet – what should I do?
Please allow two weeks from the date you paid for the sticker(s) and confirmation letter to arrive. If you don’t receive them by that time, contact us.
What happens if I move house?
You must leave the green bin at the property for which you have made a subscription. Do not take the bin with you. If you move to an address within Pendle where there is a garden waste collection scheme and they have already subscribed, you don't need to do anything. If you wish to join the service at your new address, then you will need to pay a new subscription charge.
Can I get a refund if I decide to cancel my subscription?
In line with the Distance Selling Regulations, you have seven working days from receipt of the Terms and Conditions to request cancellation of the service. Details are in the Terms and Conditions which will be sent with confirmation of your subscription and the bin sticker. There are no refunds or part refunds for the cancellation of the service part way through the year. If there is evidence that you are misusing the service or the bin(s), then the service may be cancelled. There will be no refund in these circumstances.
Do I get a refund if the Council fails to carry out collections?
No. Missed collections are rare. If your bin has not been emptied, it may be because it contains the wrong items or is too heavy for safe handling by the collection team; if this is the case, you will be notified. Should we experience severe adverse weather, we will always make an effort to return and empty your bin when conditions improve. In the unlikely event that we fail to collect your bin then please notify us within one working day and we aim to return within one working day (weather permitting).
If I do not currently have a green bin but want to subscribe to the collection service, what do I do?
Only properties with gardens on our current garden waste collection scheme are able to subscribe at the moment. Please contact us if you are unsure if your property is included in the scheme.
Can I still put the same things in the garden waste bin as I currently do?
Yes. Generally we will accept the following:
- Grass cuttings
- Hedge clippings
- Tree loppings
- Twigs, bark, leaves
- Straw/hay and shavings
- Flowers and plants
- Small branches
- Fallen fruit
- Rabbit bedding
We do not empty bins that are contaminated with non-acceptable material, for example plastic bags and plant pots. You will be notified if this happens and are responsible for removing the contamination, disposing of it appropriately and presenting the bin for emptying on the next scheduled day of collection.
If I choose not to subscribe and I want my green bin removing from my property, what should I do?
What happens if I already have more than one green bin?
If you wish to have two or more bins collected, you should advise us when you subscribe to the scheme. The cost is £30 per bin.
Can I put garden waste in the grey refuse bin?
Yes, you can but we would discourage this - your grey bin would soon fill up and you wouldn't have room for your household waste. It's also better for the environment to compost this waste. As an alternative to having your green waste collected, you might want to try home composting instead. Garden waste can also be taken to any of the Household Waste Recycling Centres where you can also recycle a wide range of items including scrap metal, rubble, small electrical items, gas bottles, fluorescent tubes and batteries.
I do not use my bin during the winter months can I pay a reduced fee?
We charge for each full subscription year and cannot lower the charge to take into account the number of times an individual uses their green bin.