Garden waste
Garden waste Terms and Conditions
You have agreed to pay Pendle Council to collect garden waste from your green wheeled bin.
Collections
Garden waste collections run for 9 months between July and December and from March until June.There are no collections in December, January or February.
Put your new sticker on your bin as soon as you get it.
Cancellation
You have seven working days after receiving these Terms and Conditions to cancel this service. If you decide to cancel, you can email waste.services@pendle.gov.uk or write to Operational Services, Fleet Street Depot, Nelson BB9 7YQ. You cannot cancel by phone.
Bin stickers
We won’t empty any bin that does not display a current original sticker, unless instructed to by a supervisor. If your sticker comes off or is lost please contact us. Do not photocopy or photograph the sticker. This would be seen as fraud.
Refunds
There are no refunds or part refunds if you cancel the service part way through the year. If you misuse the service, for example. put the wrong things in your green bin, then we may have to cancel your collections. There will be no refund in these circumstances.
Collections
We will collect your garden waste fortnightly, except in December, January and February when there are no collections. We may notify you of any alterations to our service such as frequency of collections.
Missed bins
If we miss your bin, we will do our best to collect it as soon as possible. We do not give refunds for missing a bin or being unable to collect a bin. If we experience severe adverse weather, we will always make an effort to return and empty your bin when conditions improve.
What can I put in my green bin?
Your green bin must be used for garden waste from your property. Please put this into the bin loose and not in plastic bags. Garden waste includes grass cuttings, hedge clippings, tree loppings, twigs, bark, leaves, straw, hay, flowers, plants, small branches, fallen fruit and rabbit bedding. It does not include large branches, turf, earth, soil, stones or gravel.
What can't I put in my green bin?
If you put the wrong items in your garden waste bin we won’t empty it. If your bin is contaminated with the wrong things it is your responsibility to remove these items before the next collection. If the contamination continues, we may have to remove your garden waste bin. Things you cannot put in your bin (contamination) includes household rubbish, food/kitchen waste, card/paper, plastic, logs, thick branches, ragwort, soil, rubble, flower pots and plastic bags.
The bin lid must be completely closed. We will not collect any additional waste by the side of your bin or on the lid.
Who owns the bin?
Garden waste bins are provided for use by residents, but they remain the property of Pendle Council.
How many bins can I have?
There is no limit to the number of bins that can be supplied to a property. Each bin will be charged at the current annual subscription rate for the period the service runs. Only bins supplied by Pendle Council will be emptied.
Can I use a different container?
No. Garden waste put out in any other type of container or bin will not be collected.
Damaged bins
If your bin becomes damaged we will repair or replace it but you may have to pay an administration charge if the bin is damaged through neglect or misuse. Please see our Domestic Bin Deliveries – Conditions of Service for more information.
Moving home
If you move to another address in Pendle, do not take any bins with you. Bins must remain at the address for which the subscription was paid. The address is on the bin sticker.
Payments
Garden waste collections have to be paid every year in advance. You will be notified of the charge and payment date in April/May each year. If you don’t pay by the specified payment date, we will withdraw our service until you re-join the scheme.