Fire victim support

The Fire Victim Support Service is designed to meet the needs of people who have suffered damage to their home following a fire, flood or similar incident.

This free service is delivered by specially trained British Red Cross volunteers, who work in co-operation with the Local Fire And Rescue Service. They use an adapted vehicle to assist them in providing practical and emotional support to the victims of the incident. They will arrive at the scene within 90 minutes of being called by the Fire and Rescue Service.

The type of services available are:

  • Immediate temporary shelter in the Fire Victim Support Vehicle,
  • Assistance in seeking temporary accommodation,
  • Emotional Support,
  • Sign-posting to other organisations,
  • Support with the care of children and pets,
  • Use of shower and toilet facilities,
  • Provision of toiletries,
  • Clothing,
  • Light refreshments,
  • Use of a telephone,
  • Use of a camera to assist with insurance claims,
  • First aid

The Fire Victim Support Service relies upon the generosity of the local community. If you would like to support the service by making a donation or becoming a volunteer, or want more information, please contact your local British Red Cross Branch.

British Red Cross office

British Red Cross office at Preston

Pittman Court,
Pittman Way,
Preston,
PR2 9ZG

Tel: 01772 707300