Ways to pay

Changes to how you pay your Council bills

We're constantly introducing new ways for you to pay your bills at a time and place that suits you.

From October, we will no longer accept cash or cheques over the counter. We have less money coming in from the Government, and have to reduce spending by around £4 million. To help us save this money:

  • Barnoldswick Council Shop will close
  • The payments counter at Number One Market Street in Nelson will no longer exist
  • There will be no customer services at Colne Town Hall

The number of people paying their bills by cash has reduced significantly so it is not cost effective to keep these facilities open. It cost us £2.60 to take a payment over the counter, and only 2p to take the same payment online.

How else can I make payments?

The quickest and easiest way to pay Council tax, is to set up a Direct Debit.

For other payments, you can:

  • pay online, using a debit or credit card
  • pay over the phone on 0845 372 3334 using a debit or credit card

What if I don't have a computer?

You will be able to make payments using the two on-site computers or telephones at Contact Pendle. Staff will be there to help you. There are also computers available at the libraries in Barnoldswick, Brierfield, Colne and Nelson.

For help getting online, you can search our directory of organisations who can help getting online.

What if I still want to pay in cash?

You can go to your nearest PayPoint or Post Office where you can still pay in cash. Just take your bill, which includes your unique account reference number and barcode, to participating retailers across Pendle.  Their opening hours are later than ours and many may be just around the corner from your house. 

Within a three-mile radius of Nelson town centre there are 54 outlets, at least 11 of which are of walking distance from Contact Pendle.

And within a three-mile radius of Barnoldswick town centre there are 11 outlets, with at least seven within walking distance from the Council Shop in Fernlea Avenue.