Community alarms

Community alarm service

The community alarm service provides peace of mind for people who feel at risk in their own homes. It is a 24 hour 365 day monitoring service giving you the freedom to live your life independently knowing that you can obtain assistance when you need it.

The service is available to anyone who feels at risk in their own home because of age, disability, isolation, illness or vulnerability.

The Community Alarm service works via a special alarm unit connected to the telephone line. The alarm unit has a built in button, which you press to obtain assistance, alternatively the alarm can be activated by a remote pendant which is worn around the neck or on a wrist band. The range of the pendant allows use around the house and garden.

The person requiring assistance presses the built in alarm button on the unit or the remote pendant, this send signals down the telephone line to the alarm centre where the specialist equipment is able to automatically tell staff who the call is coming from.

Your alarm call will be answered by one of our highly trained operators who will be able to speak to you without you having to lift the telephone receiver. In an emergency, the alarm operator will contact such persons as you previously agreed should be contacted in such circumstances, and/or the appropriate emergency service. You will be kept informed by our operators of any action being taken on your behalf.

Don't worry if you press the alarm by accident. The operator will enquire after your well-being and once satisfied that you do not require assistance, will terminate the call.

The Community Alarm Service can be adapted to meet many needs. Victims of crime or those who fear burglary can feel reassured that assistance is available at the press of a button. Fixed alarm buttons can be installed at entrance doors giving clients the opportunity to call for assistance should there be an unwelcome visitor.

The Careline/Telecare service is managed by Housing Pendle, and you can contact them by email at customersupport@housingpendle.co.uk