Comments and complaints
Where to get help
If you need more information about our Complaints Procedure you can contact:
Democratic and LegalCentral Services
Town Hall
Market Street
NELSON
BB9 7LG
Tel: (01282) 661635
You can also ask for a copy of our leaflet 'Complaints, Suggestions and Comments'. This is a guide on how to give your views about the Council's services.
County Council Complaints
if you have a complaint about a Lancashire County Council service you can contact them directly either by post, email or using an online form.
- Visit Lancashire County Council's Complaints page for more information
Independent Advice
If you prefer, you can ask for independent advice and help. The addresses and telephone numbers of our local advice centres are shown below.
Citizens Advice Bureaux
NELSON
BB9 7LT
Tel: (01282) 616750 The Citadel
Market Place
COLNE
BB8 0HY
Tel: (01282) 867188 10 Rainhall Road
BARNOLDSWICK
BB18 5AF
Tel: (01282) 814814 Ithaad Advisory Service
5 Cross Street
NELSON
BB9 7EN
Tel: (01282) 694700 or 611104 Pendle Pakistan Welfare Association (PPWA)
23-25 Market Square
NELSON
BB9 7LP
Tel: (01282) 661997 or (01282) 603616
Still not satisfied?
If you are still not satisfied with the action the council takes, you can send a written complaint to the Local Government Ombudsman, or ask a councillor to do so on your behalf.
The Standards Board For England
The Standards Board for England provides an independent, national overview of how local authorities promote and improve the ethical behaviour of their members.
Local Government Ombudsman
The Local Government Ombudsman looks at complaints about councils and some other authorities, including education admissions appeal panels. It is a free service and operates independently.
