Pendle Borough Council
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Due to an upgrade of the Council's website, all electronic forms will be unavailable today. Forms will be back online at some point tomorrow (Tuesday) once the upgrade has been completed.

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Housing Needs

Advice Agencies in and around Pendle

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Please find below a list of housing advice and support agencies in and around the Pendle area who may be able to assist you.

Community Alcohol Service

Tel: 01282 644644
4 Bull Street, Burnley

Citizens Advice Bureau

Colne Office - The Citadel, Market Place, Colne - Tel: 01282 867188
Nelson Office - 61-63 Every Street, Nelson - Tel: 01282 616750
Barnoldswick Office - 10 Rainhall Road, Barnoldswick - Tel: 01282 814814

General advice and assistance and also offer a debt advice service

Colne Children's Centre

Tel: 01282 648164
Walton Street, Colne, BB8 0EL

The centre aims to work with parents and carers of young children to improve life opportunities through better health, childcare and education. The Centre offers child and family health services, early learning and childcare, parental support and outreach and support for parents who wish to take up training and employment.

Colne Open Door Centre

Tel: 01282 860342
1, Great George Street, Colne

Open Door is a community cafe and helps to provide low cost meals and emergency food parcels if requested. The centre can introduce you to a variety of organisations and agencies whose service includes help, information, advice and counselling, and the centre provides internet access.


Tel: 01282 692350
St Philip's, Leeds Road, Nelson, BB9 9XB

Family Support

Info Centre for Young People

Tel: 01282 442555
39-41, Scotland Road, Nelson, BB9 7UT

Advice and support for young people aged 11-25 on all matters


Tel: 01282 644100
Inspire House, Rigby Street, Nelson, BB9 7AA

Drug and alcohol services for adults (over 18 years old). This treatment service can support you, a family member or friend to recover from  substance misuse problems and provide support with housing, health or family issues.

Ithaad Advisory Service

Tel: 01282 694700
5 Cross Street, Nelson - Tel: 01282 611104

Job Centre Plus

Tel: 0845 608 8502
80 Market Street, Colne - Tel: 01282 663400
14-16 Netherfield Road, Nelson - Tel: 01282 663300

Help with looking for work, working age benefits or national insurance number applications.

For other social security benefits and national insurance number applications contact the Job Centre, Burnley Tel: 01282 473200.

Lancashire Fire and Rescue Service

For a FREE Home Fire Safety Check - call Free Phone 0800 169 1125

Open Door Furniture Recycling

Tel: 01282 452400
Fax: 01282 415222
Unit 6, Briercliffe Business Centre, Townley St, Burnley

Pendle Community Credit Union Ltd

Tel: 01282 616777
Fax: 01282 616777
St John Southworth Social Centre, Vaughan Street, Nelson   

Pendle Community Credit Union is a non-profit making self help financial co-operative, run by experienced volunteers, serving its members in the whole of the Pendle Borough, with savings and loans facilities.

Pendle Domestic Violence Initiative

Tel: 01282 726000
PO Box 2014, Pendle

Specialist advice and support for victims of domestic abuse/violence

Pendle Homecare and Repair

Tel: 01282 611088
Pendle Business Centre, Commercial Road, Nelson, BB9 9BT

Help with repairs, improvements and adaptations to enable you to stay in your own home. 

Relate - Lancashire 

Tel: 01772 717597
24 Colne Road, Burnley

Shelter Lancashire 

Freephone national helpline: 0808 800 4444
(8am-8pm Monday-Friday and 8am-5pm Saturday-Sunday)

69 Preston New Road
Lancashire BB2 6AY
Tel: 0344 515 1831
Open Mon-Fri 9am-5.30pm

Housing advice and tenancy rights services

Samaritans (Pendle, Burnley, Craven and Rossendale)

Tel: 08457 909090
15 Market Square, Nelson

S.M.I.L.E mediation

Tel: 01282 436989
School House, Smirthwaite St, Burnley

A free mediation service dealing with neighbour and community disputes

Social Services Directorate

Child Protection Team, Initial Assessment Team and Children and Services Support Worker (CAPPS) are based at:

  • 325 Burnley Road, Colne

The Looked After Team and Leaving care are based at:

  • 2a Market Place, Colne - Tel: 01282 866706

Welfare Rights Service

Tel: 0300 123 6739 

Advice on benefit entitlement to and assistance in claiming benefits

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