Frequently Asked Questions: Trading standards
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Trading standards FAQs
Q: Can you do anything about food labelling?
Q: What rights do I have if I buy faulty goods?
Q: What if I have paid for unsatisfactory services, rather than goods?
Q: Do I need a receipt to get a refund?
Q: The shop wants to carry out a repair. What if the goods are still faulty?
You have the same rights as before you agreed to the repair. Prior to having the repair carried out, let the shop know you are reserving the right to reject the goods if the repair is not carried out satisfactorily.
You should give the vendor a reasonable opportunity to repair goods - especially if the fault is minor and the goods can be put into new condition.
You can find out more about your rights as a consumer when returning goods at the Lancashire Trading Standards website.
