Frequently Asked Questions: Trading standards
Click a question to reveal the answer.
Trading standards FAQs
Q: Can you do anything about food labelling?
Q: What rights do I have if I buy faulty goods?
Q: What if I have paid for unsatisfactory services, rather than goods?
Q: Do I need a receipt to get a refund?
Answer:
Yes. A shop is not required to sell you anything, or at any price on display. They are making what's called an 'invitation to treat', which can be withdrawn at any time. However, price indications should not be misleading as it could be an offence under the Consumer Protection Act 1987.
If you think you are being mislead, you should report it to Trading Standards.
Q: The shop wants to carry out a repair. What if the goods are still faulty?
