Frequently Asked Questions: Trading standards
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Trading standards FAQs
Q: Can you do anything about food labelling?
Q: What rights do I have if I buy faulty goods?
Q: What if I have paid for unsatisfactory services, rather than goods?
Q: Do I need a receipt to get a refund?
Basically, the answer is no but you will need another proof of purchase. This could be a bank statement indicating the purchase, credit card counterfoil or even a witness who saw you make the purchase.
A receipt however is obviously the best proof of purchase you can get, so look after it until you are sure that the goods are okay.
You can find out more about your rights as a consumer when returning goods at the Lancashire Trading Standards website.
Q: The shop wants to carry out a repair. What if the goods are still faulty?
