Frequently Asked Questions: Trading standards
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Trading standards FAQs
Q: Can you do anything about food labelling?
Q: What rights do I have if I buy faulty goods?
Q: What if I have paid for unsatisfactory services, rather than goods?
When you purchase a service such as having a car repaired or employing a builder to carry out some work, you are legally entitled to certain minimum standards of service. The service should be carried out, with 'reasonable care and skill', within a 'reasonable time', for a 'reasonable price' - providng the cost was not agreed beforehand.
If these requirements are not met, you may be able to sue the trader for compensation. Alternatively, the person or organisation may be a member of a trade association or other professional body to whom you can complain; be regulated; or have a Code of Practice which they may have to abide by.
You can find out more about your rights as a consumer when returning goods at the Lancashire Trading Standards website.
Q: Do I need a receipt to get a refund?
Q: The shop wants to carry out a repair. What if the goods are still faulty?
