Document Downloads: Customer service standards
The following documents are available for download. Documents in PDF format can be read using Adobe Reader.
MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
Available downloads
Customer Access and Focus
Pendle Borough Council provides local people with good access to its services and has promising prospects for further improvement according to an independent report by the Audit Commission
- Customer Access and Focus
(PDF) - Size: 184.32 KB
- Estimated download time: (56k = 27 secs)
Customer Service Standards
Our Customer Service Standards set out what you can expect when you deal with us.
- Customer Service Standards
(PDF)
- Size: 303.96 KB
- Estimated download time: (56k = 45 secs)
