A to Z of services

Complain About a Pendle Council Service

Sometimes things go wrong - and it helps us to know about it. We welcome the chance to put things right as soon as we can. We are also keen for comments and suggestions for improving our services. The Council has a formal complaints system that will operate after you have asked the Council to remedy a problem and you are not satisfied with the way the Council dealt with it.

• How to complain about a council service
• All about complaints and how Pendle Council handles them

Complain about a County Council Service

Make a complaint or leave a comment about a County Council service.

• Find out more at the website (external link)
  

Complain About the Behaviour of a Councillor

A complaint about the conduct of a Pendle Councillor, or about a Pendle Parish or Town Councillor, must be made to the Standards Committee.

You can find full details of how to complain in our Comments and Complaints section.

• How to complain about a councillor
  

The Standards Committee

The Standards Committee is a group of people appointed to help maintain and promote high ethical standards.  It is made up of Pendle Councillors, independent people (who are not councillors or employees of the Council) and representatives of the Parish and Town Councils in Pendle.

• Find out more about the Standards Committee
  

The Local Government Ombudsman

If you are not satisfied with the Council's response to your complaint you may complain to the Local Government Ombudsman.

Leaflets explaining the function and process of the Ombudsman, together with complaints forms, are available from any Council office, direct from the Ombudsman's office or to download from the Local Government Ombudsman's website.

The contact details are:

Address - PO Box 4771, Coventry, CV4 0EH
Tel - 0845 602 1983
Website- www.lgo.org.uk
Email - advice@lgo.org.uk
Fax - 024 7682 0001
Text - "call back" 9762 480 4323