A to Z of services
Trading standards
Consumer and Business Advice
Lancashire County Council Trading Standards are there to protect the interests of both consumers and businesses. They can provide advice before you shop - for example, if you are considering buying a second-hand car, using the services of a builder or booking a holiday. And they can provide advice if you are having problems with something you have already bought or a service you have received.
- Advice for consumers (external link)
- Advice for businesses (external link)
Consumer advice and information in Lancashire is provided in partnership with Consumer Direct NorthWest (external link). You can also get advice from the Citizen's Advice Bureau (external link).
Weights and Measures
Trading Standards officers inspect weighing and measuring equipment in all retail, wholesale and manufacturing premises in Lancashire where goods are sold by weight or measure. The equipment inspected ranges from small pharmacist's weighing scales to weighbridges, petrol pumps and spirit measures or 'optics' in pubs and restaurants. All this equipment has to be accurate within strict tolerances, to ensure that the purchaser gets what they pay for.
- More information on metrology (weights and measures) (external link)
Food Standards, Under-age Sales and Doorstep Crime
Trading standards can also provide warnings and information about doorstep crime, food standards and under-age sales (external links).
Related Services: Animal Welfare
Common Questions
- Can you do anything about food labelling?
- What if I have paid for unsatisfactory services, rather than goods?
- Do I need a receipt to get a refund?
- The goods I wanted were marked at a low price but the shop refused to sell them to me. Can they do this?
- The shop wants to carry out a repair. What if the goods are still faulty?
- What rights do I have if I buy faulty goods?
Further Information
Contact details
Contact: Trading Standards Lancashire
Email: tsgeneralmail@lancashire.gov.uk
Telephone: 08454 04 05 06 or 01772 533569
Fax: 01772 533591
Visit: http://www3.lancashire.gov.uk/corporate/atoz/toptasks/index.asp?catID=13091e.asp?u_id=1068&tab=1 58-60 Trading Standards Office, Guildhall Street, Preston, Lancashire, PR1 3NU